COVID-19 Update for U.S Small Business Employers

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U.S. Small Business Employers

We're here to support you and your employees through life's stressful and often unexpected events.

At MetLife we’re committed to protecting the well-being of our customers and their employees during these challenging times. We recognize the financial and emotional upheaval the coronavirus is having on the country, particularly small business owners and their employees.

How can we help you?

Federal Leave Legislation

Learn how the Federal Leave Legislation in response to COVID-19 impacts your small business.

DocumentsFor employers with fewer than 500 Employees

For more information on Statutory Disability and Paid Family and Medical Leave programs and for access to links to specific websites for identifying benefits available for you and your employees (for example when individuals are healthy, but impacted due to work and school closings or when their health has been impacted), click here.

Rate Renewals

At MetLife, our customers are our top priority. As such, we want to help those who may be facing challenges as a result of the COVID-19 pandemic. For our group customers with fewer than 500 lives we will hold rates (no rate increase) for all renewals with June 1, 2020 through September 1, 2020 renewal dates.1

This renewal approach helps assure the sustainability of our small group employers and their benefit programs.

COVID-19 Support Hotline

MetLife has set up a dedicated COVID-19 hotline provided by LifeWorksavailable through September 30, 2020 for employers with fewer than 500 lives. Employee have access to:

  • A dedicated toll-free hotline offering 24/7 telephonic support including immediate emotional support, research and referrals, and access to guidance and resources to cope with COVID-19. Available by calling: 1-800-366-1192
  • Public webinars on COVID-19 Facts and Emotional Well-being. Available by visiting: https://us.morneaushepell.com/toolkit-individuals   

Financial Wellness

We at MetLife care deeply about the health and holistic well-being of our customers, their employees, and our associates. According to a new survey of small businesses conducted by MetLife and the U.S. Chamber of Commerce, 56 percent say financial relief payments for all Americans is a top priority3. And, in the months ahead, nearly one-third say they’re looking for guidance on how to keep their employees safe and well.3

MetLife’s Financial Wellness hub addresses the needs of your employees now and in the future.

We know the kinds of questions your employees are asking themselves—this site is designed to answer as many of them as possible. From financial tips to expert-backed ways to stay calm and mindful, we’ll show them how to improve their financial health now while guiding them to build a more confident future. And with new content added regularly, the Financial Wellness hub evolves with their needs.

Visit MetLife’s Financial Wellness hub.

Access to phone-based financial guidance available to employers with fewer than 100 lives. 

While everyone is feeling the pressures of uncertainty right now, we recognize that Small Businesses are navigating particularly challenging economic strain. To help alleviate some of that burden, we are pleased to offer Small Businesses access to MetLife’s PlanSmart Financial Wellness planner line for 90 days. Offered in collaboration with EY (Ernst & Young LLP), this program is provided at no cost to Small Businesses and their employees.

Paycheck Protection Program

The Paycheck Protection Program, as part of the CARES Act, may help small businesses obtain the resources they need to maintain their payroll, hire back employees who may have been laid off, and cover applicable overhead. Check out the website here for more information.

Federal Leave Legislation

Learn how the Federal Leave Legislation in response to COVID-19 impacts your small business.

DocumentsFor employers with fewer than 500 Employees

For more information on Statutory Disability and Paid Family and Medical Leave programs and for access to links to specific websites for identifying benefits available for you and your employees (for example when individuals are healthy, but impacted due to work and school closings or when their health has been impacted).


Rate Renewals

At MetLife, our customers are our top priority. As such, we want to help those who may be facing challenges as a result of the COVID-19 pandemic. For our group customers with fewer than 500 lives we will hold rates (no rate increase) for all renewals with June 1, 2020 through September 1, 2020 renewal dates.1

This renewal approach helps assure the sustainability of our  small group employers and their benefit programs.


COVID-19 Support Hotline

MetLife has set up a dedicated COVID-19 hotline provided by LifeWorksavailable through September 30, 2020 for employers with fewer than 500 lives. Employee have access to:

  • A dedicated toll-free hotline offering 24/7 telephonic support including immediate emotional support, research and referrals, and access to guidance and resources to cope with COVID-19. Available by calling: 1-800-366-1192
  • Public webinars on COVID-19 Facts and Emotional Well-being. Available by visiting: https://us.morneaushepell.com/toolkit-individuals   

Financial Wellness

We at MetLife care deeply about the health and holistic well-being of our customers, their employees, and our associates. According to a new survey of small businesses conducted by MetLife and the U.S. Chamber of Commerce, 56 percent say financial relief payments for all Americans is a top priority3. And, in the months ahead, nearly one-third say they’re looking for guidance on how to keep their employees safe and well.3

MetLife’s Financial Wellness hub addresses the needs of your employees now and in the future.

We know the kinds of questions your employees are asking themselves—this site is designed to answer as many of them as possible. From financial tips to expert-backed ways to stay calm and mindful, we’ll show them how to improve their financial health now while guiding them to build a more confident future. And with new content added regularly, the Financial Wellness hub evolves with their needs.

Access to phone-based financial guidance available to employers with fewer than 100 lives. 

While everyone is feeling the pressures of uncertainty right now, we recognize that Small Businesses are navigating particularly challenging economic strain. To help alleviate some of that burden, we are pleased to offer Small Businesses access to MetLife’s PlanSmart Financial Wellness planner line for 90 days. Offered in collaboration with EY (Ernst & Young LLP), this program is provided at no cost to Small Businesses and their employees.


Paycheck Protection Program

The Paycheck Protection Program, as part of the CARES Act, may help small businesses obtain the resources they need to maintain their payroll, hire back employees who may have been laid off, and cover applicable overhead. Check out the website here for more information.

Special Report on Coronavirus and Small Business from MetLife and the Chamber of Commerce

MetLife is committed to navigating life together with you

We're in This Together

Excludes cases written through a Trust, Association or PEO.

Some restrictions may apply to all of the above-mentioned services. Please contact your employer or MetLife for details. Hotline services provided by LifeWorks US Inc. (LifeWorks by Morneau Shepell). LifeWorks is not a subsidiary or affiliate of MetLife. Information disclosed directly to LifeWorks is not disclosed to MetLife, and therefore is not subject to MetLife’s privacy policy.

3 For  the MetLife and Chamber of Index Special Report, visit https://www.uschamber.com/report/special-report-coronavirus-and-small-business